The Butterfly Lounge Volunteer will enhance the image, reputation and income of Birmingham St Mary’s Hospice, by creating a positive first impression, providing excellent customer service and maximising sales of refreshments and merchandise.

 Duties would include;

  • Preparing the service area and shop prior to opening
  • Opening, closing and securing the Butterfly Lounge and shop in accordance with local procedures
  • Keeping the Butterfly Lounge environment clean and tidy for example wiping tables, tidying books and updating Hospice information
  • Presenting and displaying food items in an appealing manner ready for sale
  • Serve drinks and light refreshments to customers
  • Keeping the shop well stocked and informing the Retail Manager when stock is low
  • Familiarisation with product range and prices
  • Displaying and rotating stock in the cabinet display
  • Cash handling and operating the till
  • Cashing up and cash security


Previous experience of providing customer service and cash handling skills, together with Basic Food Hygiene knowledge is desirable however full training will be provided.

Download a Volunteer Enrolment Form

Butterfly Lounge Role Description

For more information please contact the Recruitment Team on 0121 472 1191 or send your completed enrolment form to us in the post or by email to [email protected]