We are committed to getting better through listening and learning. We believe that anyone who has received our care or services has the right to raise a complaint if they feel we have fallen short, or give feedback to let us know what we’re doing right.
Tell us your thoughts
How can I give feedback?
Our aim is always to provide the best care and support we can. However, we acknowledge there may be occasions when we don’t get it quite right. Raising issues helps us to shape and improve our services.
Subject access requests (SARS)
You have the right to ask an organisation whether or not they are using or storing your personal information. This is called the ‘right of access’.
This right is commonly accessed through a subject access request (SARS). This means that we have one calendar month to respond to a request for information from yourself.
The easiest way to do this is by emailing firstname.lastname@example.org
Please enclose your name, date of birth, NHS number if you have it, up to date contact information and a detailed list of the personal data that you wish to access including dates.
You can ask for information on behalf of another person, but we may need confirmation of a Lasting Power of Attorney (LPA) or written authorisation from a patient to allow this.