We are committed to getting better through listening and learning. We believe that anyone who has received our care or services has the right to raise a complaint if they feel we have fallen short, or give feedback to let us know what we’re doing right.
How can I give feedback?
Our aim is always to provide the best care and support we can. However, we acknowledge there may be occasions when we don’t get it quite right. Raising issues helps us to shape and improve our services.
Get in touch
If you do have an issue you wish to bring to our attention, please contact the Governance Team at hcp.governanceteam@nhs.net.
Write to us
You can also write to us stating your concerns. Address your letter to:
The Chief Executive,
Birmingham Hospice
176 Raddlebarn Road,
Selly Park,
Birmingham,
B29 7DA
Give us your feedback online
If you are a patient or family member/carer of someone who is being supported by the hospice, we would be extremely grateful if you could spare a few minutes of give us your feedback. It will help us understand what we are doing well, but more importantly, how to improve our hospice services. Please be assured that your feedback is anonymous.
Procedures
A copy of our complaints procedure can be requested from reception.
Subject access requests (SARS)
You have the right to ask an organisation whether or not they are using or storing your personal information. This is called the ‘right of access’.
This right is commonly accessed through a subject access request (SARS). This means that we have one calendar month to respond to a request for information from yourself.
The easiest way to do this is by emailing hcp.governanceteam@nhs.net
Please enclose your name, date of birth, NHS number if you have it, up to date contact information and a detailed list of the personal data that you wish to access including dates.
You can ask for information on behalf of another person, but we may need confirmation of a Lasting Power of Attorney (LPA) or written authorisation from a patient to allow this.