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Befriending Service Coordinator Volunteer

Role: Befriending Service Coordinator Volunteer
Reports to: Social Team

Making Every Contact Count

If you are a warm and friendly person who enjoys speaking to people and creating friendships and social connections, then we need you.

We have learnt much about the impact of loneliness and the merits of companionship on our patient’s health, compounded and aggravated by social distancing during the Pandemic. Our Support at Home services are designed to tackle loneliness and social isolation, with companionship and social connectivity from a team of fully trained and DBS checked Befrienders.

We are looking for volunteers to work alongside our Social and Personal Health Budget Team at both our hospice locations, Selly Park and Erdington as Befrienders.

Our Befriending Volunteers help deliver our Support at Home services, supporting those patients at risk of social isolation or loneliness, or these wanting support to socialise, organise activities or give their support team a break. You will need good listening and communication skills, providing supportive relationships of trust and companionship with our patients and their families at a time when they need support the most.

The service offers three types of befriending led by patient choice and their communication/mobility preferences:

  • Face to Face Befriending – in the home, hospice, or community venue
  • Group Befriending – in the hospice and community venues
  • Telephone Befriending – over the telephone for remote/rural patients or those with limited mobility/transport

The service is often used to bring older and younger people together to share a two-way learning experience by building trust and respect between generations, often helping patients to remain physically active and emotionally engaged.

What’s in it for You

  • The opportunity to make a difference.
  • The opportunity ‘to give something back’ to your local community and join our band of hardworking, dedicated, volunteers.
  • Meet new people and make new friends.
  • The opportunity to be able to develop new skills and interests or put your existing set of skills into practice.
  • Gain experience and a reference to use for your CV
  • A comprehensive induction and training package (with CPD credits)
  • Ongoing Training and mentoring from adult social care professionals.
  • Free DBS check
  • ‘Matching’ service to ensure you are well suited and conformable.
  • Dedicated NHS email address for communications
  • Eligibility for NHS Discount and Saver schemes (i.e., Blue Light)
  • Paid Expenses, including travel.
  • Regular Communication and updates from the Hospice and its partners
  • Social Events and Outings
  • Reward and Recognition schemes

Experience working alongside clinical and social care specialists.

For more information and an informal chat about the role, please contact, Jan Hipkiss, Clinical Lead for PHB and Social Team on or Hannah Wilson Palliative Care Social Worker on

You can download the role description, enrolment form and Equalities Monitoring Form by clicking on the links below:

Befriending Volunteer Role Description


Please return completed forms to