Clo
Closing date: Sunday 26 April 2026
Location: Erdington Site with occasional working at Selly Park
Hours: 15 per week (2.00pm to 5.00pm Monday to Friday)
Salary: £9,940 – £10,917 per annum (£24,852 – £27,293 full time equivalent)
DBS Requirement: Standard
At Birmingham Hospice, everything we do is shaped by compassion. We are dedicated to enhancing the quality of life for people living with life-limiting conditions, while supporting their families and loved ones through some of life’s most challenging moments.
This vital work is made possible through the generosity of our supporters. Every donation tells a story. Behind each one is a team making sure supporters feel valued, thanked, and connected to something meaningful. We’re looking for a Supporter Experience & Finance Processing Coordinator to play a vital role in delivering a gold‑standard supporter journey while ensuring accurate financial processing across the charity.
What You’ll Be Doing
Based within our Income Generation and Marketing team, you’ll be at the centre of supporter and donation processing — from opening post and banking income to maintaining accurate supporter records and responding to enquiries. This is a detail‑driven role with a strong customer service focus, perfect for someone who enjoys combining finance, data, and people‑focused work.
You’ll work closely with fundraising colleagues, ensuring donations are processed accurately and supporters are thanked promptly, professionally, and in line with our values.
You will be someone who can work occasional evenings or weekends when required, and be able to work across both hospice sites.
About you
You’ll be organised, reliable, and comfortable managing multiple priorities. You enjoy working with data, systems, and processes but never lose sight of the people behind them.
What you’ll bring
Why join us?
If this sounds like the perfect role for you, we’d love to hear from you!
For an informal chat, email Jayne Caswell at: jayne.caswell@birminghamhospice.org.uk
To learn more about the role please read the job description.
Beccy Richards and Nat Humphrey in our Events Team work hard throughout the year to deliver our Rainbow Rush, Ride the Reservoir, The Chocolate 5K, Memory Walk and much more!
Both Beccy and Nat joined us in the autumn of 2021. They play a crucial role in planning events behind the scenes, securing venues and suppliers, carrying out feasibility studies, writing up risk assessments and method statements, and recruiting volunteers months in advance, as well as promoting the event to participants and making sure everything goes well on the day.
They also look after our participants in external events including Birmingham Running Festival, Tough Mudder and the London Marathon.
Nat said: “No day is ever the same when working in events! It can be so full on, especially the weeks leading up to the actual day, with the lugging of equipment and 4am starts. It’s always such a thrill though, and the feeling you get when everyone is having the best time at the event you’ve been working so hard on for so many months, just makes it all worth it!”
The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
