At Birmingham Hospice, everything we do is shaped by compassion. We are dedicated to enhancing the quality of life for people living with life-limiting conditions, while supporting their families and loved ones through some of life’s most challenging moments.

This vital work is made possible through the generosity of our supporters. Every donation tells a story. Behind each one is a team making sure supporters feel valued, thanked, and connected to something meaningful. We’re looking for a Donations and Cash Processing Administrator to play a vital role in delivering a high-quality supporter journey whilst making sure donations are processed in a timely and accurate manner.

What You’ll Be Doing

Based within our Fundraising and Finance Teams, you’ll be crucial to making sure all donations received by the Hospice are received and processed accurately, from opening the post to sorting, processing, recording and reconciliations. Consistent coding and recording of information is essential and must be in line with the Hospice’s data policy.

The information systems must be updated accurately and efficiently relating to donors, contacts, activities and event, including recording gift aid.

This is a detail‑driven role with a strong customer service focus, perfect for someone who enjoys combining finance, data, and people‑focused work.

You’ll work closely with fundraising colleagues, ensuring donations are processed accurately and supporters are thanked promptly, professionally, and in line with our values.

You will be someone who can work occasional times at our Erdington site.

About you

You’ll be organised, reliable, and comfortable managing multiple priorities. You enjoy working with data, systems, and processes but never lose sight of the people behind them.

What you’ll bring

• Good standard of education
• Strong IT skills, including Microsoft Word, Excel and Outlook
• Excellent communication skills and a customer‑focused mindset
• Good attention to detail with experience of data inputting
• Experience of working in an administrative, finance, or customer service role
• Confidence handling sensitive or confidential information
• Experience with Donorflex or working in a charity environment is desirable but not essential — we value attitude and willingness to learn just as much as experience.

Why join us?

• Be part of a friendly, purpose‑driven organisation
• Enjoy generous holiday entitlement, access to retail discounts and wellbeing programmes
• Make a genuine difference to supporters and the wider community
• Opportunities for learning, development, and progression
• Work across inspiring hospice environments with a supportive team

If this sounds like the perfect role for you, we’d love to hear from you!

Apply via our website: birminghamhospice.org.uk/about-us/join-us

For an informal chat, email Jayne Caswell at: jayne.caswell@birminghamhospice.org.uk

To learn more about the role please read the job description.