Companionship and help when you need it most

Would you enjoy some friendly company from time to time?  Do you worry that the people who care for you occasionally need a break?  Do you sometimes need advice, information or help to organise things or get out of the house?

We know that living with a life-limiting illness can feel lonely or isolating, especially if you can’t get out and about like you used to.

Support for you

Our friendly and professional Support at Home volunteers can visit you in the comfort of your own home, to offer you a listening ear and companionship when it’s needed most.  They will be there to have a chat with you, help with hobbies and interests, and in some instances, they can accompany you to appointments or help you go for short walks.

Typically, your Support at Home volunteer will visit you once a week (at a mutually agreeable time) for between one and three hours.

Our volunteers are fully trained and have been DBS checked and we will always try to ensure that you are well suited and comfortable with each other.

“From the moment I met my volunteer, Helen, we just clicked.  We have so much in common and we don’t stop laughing.  It feels like we’ve been friends for years.”  Barbara, patient

Support for your loved ones

If you have someone caring for you, this may also give them a chance to take a break.  Over time there may also be issues which your family or carers might need to deal with.  This could include financial matters, benefit questions, housing issues or other practical concerns.

Our Support at Home team, are also available to talk to them about extra support for the things that are worrying them.

“Thanks to Carol, I’m now able to enjoy some ‘me’ time.  It’s so lovely to be able to go out and enjoy time with my friends, knowing that my husband is safe and being cared for.”  Sandra, carer

When the time comes, our friendly volunteers can also provide bereavement support to family members and carers of patients who have received our care.  Visiting people at home or meeting at the hospice, they can offer practical guidance around the time of the funeral, help to make decisions about what to do with personal belongings and generally offer practical advice and support at what is often an overwhelming and isolating time in people’s lives.

How much will it cost me?

Birmingham St Mary’s Hospice is a charity and so our Support at Home service is completely free of charge.

Find out more

If you want to find out more about Support at Home, please contact the team on:

Alison Deere, Support at Home Co-Ordinator
Tel – 07966 165394 (Mon- Wed)

Pauline Knee, Support at Home Coordinator
Tel – 07966 185 800 (Wed – Fri)

Email –

You can also download one of our helpful leaflets (below) or read a first hand experience of using the service in Sandra’s story.