At Birmingham St Mary’s Hospice our patients and their families come first.

Our Vision

A future where the best experience of living is available to everyone leading up to and at the end of the life.

Our mission and ambition: Hospice care for all

We want to take care beyond the hospice itself, reaching out to every part of the community. We support people in their homes and neighbourhoods, as well as break down barriers so that religion, ethnicity, age or wealth are not obstacles to accessing our good work.

To ensure the best hospice care is available for all individuals, families and carers across our community, wherever and whenever they need it.

By building partnerships and growing our research and education programme we will share our expertise and knowledge to help others and work with them to deliver the best of end of life care.

Our Values

  • Delivering quality care
  • Improving access for all
  • Sharing expertise
  • Working collaboratively
  • Changing attitudes

Our Hospice Strategy 2016 - 2020  

To read our mission and ambition: Hospice Care for All, please download our full four-year strategy.

Complaints and Concerns

Part of our values is to listen and learn, therefore we believe that anyone who has received our care or services has the right to raise a complaint if they feel our care has fallen short.

Our aim is always to provide the best care and support we can. However, there maybe occasions when we may not get it quite right. If this happens we would like to know about it as soon as possible. Raising issues helps us to correct things in the future and also helps us to shape and improve our services. 

If you do have an issue you wish to bring to our attention, please ask to speak to the Head of Human Resources on 0121 752 8745.

You can also write to us stating your concerns

Address your letter to:

The Chief Executive,

Birmingham St Mary’s Hospice,

176 Raddlebarn Road,

Selly Park,


B29 7DA

A copy of our complaints procedure is below or from reception on request

Download the complaints procedure