From the first moment you arrive, you will welcomed by our friendly team of staff.

Like a lot of people, I believed that when you went into a hospice, you weren’t coming out but that’s so far from the truth. – Ray

One of our nurses and doctors will chat with you to find out more about your illness, your concerns and what is most important to you. This enables us to create an individualised plan for your care and provide you with the best treatment. We have time to spend with patients and their families talking and listening, as staffing levels are much higher than in hospital and this is one of the aspects of Hospice care that is really valuable.

It really is a privilege to work on the inpatient unit. I work with an amazing team of compassionate people who all work with the same purpose to provide the best care possible. Having the time to get to know patients and their families properly really makes a difference and enables us to provide much better care – Dr Becky

In our inpatient unit, we have single rooms, small wards and a family centre.


From Wednesday 27th May, our visiting policy allows one named adult visitor per patient, for a maximum of 4 hours a day. This applies for all patients in the Inpatient Unit.

Visitors should contact the nursing team in advance to arrange a suitable visiting time. Please call the Inpatient Unit on 0121 752 8788 or 0121 752 8789.

We understand how difficult these very restricted visiting arrangements are for our patients, their families and loved ones. Thank you for your co-operation during these exceptional circumstances.

Normally, visiting is permitted at any time; where your loved ones are welcome to visit day and night.

We also have a family centre onsite for patients who are able to have a family member stay with them in certain circumstances.

If you are visiting a loved one, please find directions to the Hospice here.

Catering for patients

If you spend time with us as an inpatient, all your meals and drinks will be provided and we will do our utmost to meet any special dietary needs you may have, whether health or culture-related. You will be asked about this when you arrive.

There is catering for visitors too and there is a menu for visitors to use to order meals and these meals can be eaten with your friend/family member that is in the IPU.

The Butterfly Lounge

The Butterfly Lounge provides refreshments for visitors and patients. A hot drinks and snack vending machine is available with a servery that is run by volunteers offering hot snacks between 10.30am – 7.30pm (subject to volunteers’ availability).


There are a number of facilities available to patients during their stay at the Hospice, including internet access and a garden that is accessible in a wheelchair or bed. There is a TV at each bedspace which you don’t need to pay anything extra for.

We can also provide a radio/CD player if you would like and we would encourage you to bring personal items in from home that are important to you or things you like to do to pass the time.

You can find out more about the Inpatient Unit by clicking here and downloading our patient information booklet

If you have any questions at all, you can contact our IPU Team on 0121 752 8788 / 0121 752 8789 or by filling out this form here (please be aware, contact forms are only monitored 9am-5pm weekdays).

If you have any questions at all, please take a look at our frequently asked questions or get in touch and one of the team will come back to you to help.

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