From the first moment you arrive, you will welcomed by our friendly team of staff.

Like a lot of people, I believed that when you went into a hospice, you weren’t coming out but that’s so far from the truth. – Ray

One of our nurses and doctors will chat with you to find out more about your illness, your concerns and what is most important to you. This enables us to create an individualised plan for your care and provide you with the best treatment. We have time to spend with patients and their families talking and listening, as staffing levels are much higher than in hospital and this is one of the aspects of Hospice care that is really valuable.

It really is a privilege to work on the inpatient unit. I work with an amazing team of compassionate people who all work with the same purpose to provide the best care possible. Having the time to get to know patients and their families properly really makes a difference and enables us to provide much better care – Dr Becky

In our inpatient unit, we have single rooms, small wards and a family centre.


From 4 March, our visiting policy allows two named adult visitors per patient (ideally from the same household), for a maximum of 4 hours a day. This applies for all patients on the Inpatient Unit.

We know how difficult these restricted visiting arrangements are for our patients, their families and loved ones.  This policy is reviewed regularly in line with national guidance  – we will relax restrictions as soon as it is safe to do so. Thank you for your understanding and co-operation during these exceptional times.

Visitors should contact the nursing team in advance to arrange a suitable visiting time. Please call the Inpatient Unit on 0121 752 8788 or 0121 752 8789.

Visitors should not come to the hospice if they have any Covid symptoms, nor if anyone in their household has symptoms or is self-isolating.

For further information about visiting the Inpatient Unit, please download our Visitor Information Sheet.

If you are visiting a loved one, please find directions to the Hospice here.

Renovation works on the IPU

Please be aware there is renovation work currently going on in the Inpatient Unit to make the ward as comfortable as possible for patients and to support doctors and nurses.  This means there will be contractors present in the corridors and vacant rooms, and there may be some noise at times.  Work will not be carried out in any occupied rooms.  We are working closely with our contractors who are following safe working practices and infection prevention controls.  Thank you for your patience during this time.

Catering for patients

During your time on the ward, all your meals and drinks will be provided and we will do our utmost to meet any special dietary needs you may have, whether health or culture-related. We will ask you about this when you arrive.


There are a number of facilities available to patients during their stay at the Hospice, including internet access and a garden that is accessible in a wheelchair or bed. There is a TV at each bedspace which you don’t need to pay anything extra for.

We can also provide a radio/CD player if you would like and we would encourage you to bring personal items in from home that are important to you or things you like to do to pass the time.

Find out more

More information about the Inpatient Unit can be found on our Frequently Asked Questions page or in our Patient Information Booklet  Alternatively, if you have any questions at all, please contact our IPU Team on 0121 752 8788 / 0121 752 8789 or by filling out our general enquiry form. (please be aware, these forms are only monitored 9.00am-5.00pm, weekdays).

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