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Retail Communications Officer

Are you a creative storyteller who can make our social media sing?

Closing Date:   19th July 2026

Interview Date: First stage over  Teams – 23rd/24th July 2026 and Second stage in Person 30th July 2026

Location:  It’s a hybrid role split between our offices in Selly Park and Erdington, our shops and home

Hours:  37.5 hours per week

Salary:   Corporate Band F – £30,484 – £33,037 per annum depending on experience

DBS Requirement:  Basic Check

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  • Birmingham Hospice is looking for a talented Retail Communications Officer to join our Income Generation and Marketing Team.
  • With 26 charity shops and more on the way, retail is vital to how we fund our care – and we need brilliant communications behind it.
  • This is a brand-new position for a keen digital marketer.
  • It’s a hybrid role split between our offices in Selly Park and Erdington, our shops and home.

What you’ll be doing

  • Producing compelling content for all social media platforms including TikTok and Instagram.
  • Under the guidance of marketing and retail managers, coming up with ideas for campaigns that help drive retail income, donations and footfall.
  • Marketing house clearances, furniture collections & new shop launches.

Who we’re looking for

  • A creative, enthusiastic communicator with a passion for social media and an ability to produce content that connects.
  • Experience as a digital marketing executive, digital content creator, marketing assistant or similar.
  • Excellent written communication, organised, with attention to detail.
  • Experience creating graphics, reels and editing in-app plus comfortable using design tools such as Canva or InDesign.
  • Full driving licence, access to car and ability to travel between shops.
  • Happy to bring a selection of best social media content to interview.

Why work at Birmingham Hospice

  • Every pound raised in our shops helps fund free care for local patients and families facing terminal illness. You’ll work alongside people who genuinely believe in what they do, with flexible working and the chance to see your content directly drive something that matters.

For an informal chat about the role please email: lucy.kapasi@birminghamhospice.org.uk

Previous applicants need not apply

For more information, please read the  job description

"The team and colleagues are all very supportive and we really see the difference we can make."

SallySally, People Team Manager at Birmingham Hospice, has worked here for seven years.

“I love my job as it’s very varied – one day I can be meeting our new starters at our induction day, another day I can be supporting a wellbeing event and then on another day I can be testing our HR and Payroll system as part of an upgrade. There are lots of opportunities to get involved.

“The team and colleagues are all very supportive and we really see the difference we can make in the People Team to our colleagues, volunteers and the patients we support.”

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.

Kindness
Togetherness
Positivity
Openness
Respect
Innovation