Do you have a passion for delivering exceptional customer care and believe that every moment matters?

If so, Birmingham Hospice wants you on our team! We’re looking for a Visitor Experience Team Member to be one of the welcoming faces and voices of our organisation.

At Birmingham Hospice, we’re dedicated to improving the quality of life for people living with life-limiting conditions and supporting their loved ones during the most challenging times. Every interaction counts—and that’s where you come in.

What You’ll Do

• Be the first point of contact for visitors and callers, creating a warm, friendly, and professional experience.
• Work closely with teams across the organisation to ensure smooth communication and support.
• Occasionally assist in our on-site Hive Café and take on other duties that keep our hospice running smoothly.

What We’re Looking For

• Flexibility to cover some weekend and occasional morning shifts.
• A positive, adaptable attitude and willingness to help wherever needed.
• Excellent interpersonal and communication skills.
• Previous experience in a customer service environment.

Why Join Birmingham Hospice?

Working with us means more than just a job – it’s a chance to make a real difference. Here’s what we offer:

• Generous holiday entitlement.
• Comprehensive training and development opportunities to grow your career.
• Wellbeing programmes to support your health and happiness.
• A supportive, passionate team that values kindness and collaboration.
• The pride of working for a respected charity that truly changes lives.

If this sounds like the perfect role for you, we’d love to hear from you!

For an informal chat, email Sandra Humphries at:

sandra.humphries@birminghamhospice.org.uk

For more information please read the job description.