We are committed to getting better through listening and learning, so we believe that anyone who has received our care or services has the right to raise a complaint if they feel we have fallen short.
Our aim is always to provide the best care and support we can. However, we acknowledge there may be occasions when we don’t get it quite right. Raising issues helps us to shape and improve our services.
Get in touch by phone
If you do have an issue you wish to bring to our attention, please ask to speak to the Head of Human Resources on 0121 752 8745.
Write to us
You can also write to us stating your concerns. Address your letter to:
The Chief Executive,
Birmingham St Mary’s Hospice,
176 Raddlebarn Road,
A copy of our complaints procedure can be found below or requested from reception.