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Children's Healing and Therapeutic Support (CHATS) Team

We offer confidential emotional support for children and young people.

The CHATS Team

How CHATS can support you

The Children’s Healing and Therapeutic Support (CHATS) Team at Birmingham Hospice provide confidential emotional support for children and young people when a loved one is poorly or if they have died.

Our Children’s Therapeutic Practitioners Samantha Kelly, Sally Roberts, Karen Ward and Mausumi ‘Mo’ Sasaru form the CHATS Team.

What support is available?


We offer one-to-one sessions with children and young people to help them explore and express their feelings. We have a designated Children’s Room at our Selly Park site for the sessions and, where appropriate, we also offer home and school visits.

We run support groups for children, young people and families who have loved ones receiving care from the charity. This provides an opportunity for both you and your child to experience peer support and talk to others who are in similar situations.

The team can support and guide you in how and when to talk to children, offering strategies to enable better communication within families. We can also speak to other adults and professionals in the child’s life either over the phone or face-to-face.

Much of the work they do is upskilling and supporting school staff to ensure your child is well supported during this difficult time.

Sally Roberts and Samantha Kelly, Children's Therapeutic Practitioners at Birmingham Hospice

The CHATS Team can also help you access support from other teams in the charity if you are struggling.

CHATS specialises in both pre- and post-bereavement support which means we only work with issues related to this. If your child has additional support needs, we will happily signpost and try to refer them to the relevant agency that may be able to provide appropriate support.

Get in touch with the CHATS Team

If you would like to find out more about how the CHATS Team can support you, please contact them directly:

Call: 0121 269 5000


Adam got to trust Sam and felt like he could tell her anything and everything. She was marvellous with him and as the months went by I could see Adam changing. I don’t know where he would be today without her."
Susan – Grandmother of a child supported by the CHATS Team
Sally Roberts and Samantha Kelly, Children's Therapeutic Practitioners at Birmingham Hospice

All our services are free of charge. Your donation makes a difference.


Can buy a teddy bear with a recording of a loved one’s voice for a bereaved child to treasure as a keepsake.


Pays for a bereavement support session to help a family member cope with the loss of a loved one.


Pays for a community nurse to visit someone at home, helping them manage their symptoms and coordinating their care.


Covers the cost of a home visit from an Occupational Therapist to help people to be as independent as possible.