Closing date: 15 November 2025
Hours: 37.5 hours per week
Salary: £26,522 – £30,935 per annum
DBS Requirement: Basic check
Shop Manager – Solihull
Be the Heart of Our New Shop – Join Birmingham Hospice as a Shop Manager!
Are you a passionate and driven retail professional ready to take the next step in your career?
Do you thrive in a fast-paced, purpose-led environment where your leadership can make a real difference?
At Birmingham Hospice, our charity shops are more than just retail spaces—they’re vital hubs that help fund compassionate care for our community. We’re excited to open our brand-new large multi-format shop in Solihull specialising in furniture as well as clothing, toys, home accessories etc and we are looking for a Shop Manager to lead the way.
What You’ll Be Doing:
- Inspire and lead a dedicated team of staff and volunteers.
- Drive shop performance through smart rota planning and team development.
- Create an inviting and well-organised shopping experience with high-quality stock presentation.
- Champion donations and ensure all items are sorted, sized, and priced for sale.
- Maintain a clean, safe, and welcoming environment for customers and team members.
What We’re Looking For:
- Proven retail experience—charity sector experience is a bonus!
- A passion for exceptional customer service and community engagement.
- Strong communication and organisational skills.
- Confidence working with sales targets and performance metrics.
Why Join Us?
- Be part of a supportive, inclusive values-driven, charity retail team where your ideas are valued
- Enjoy a generous benefit package
- Make a real difference in people’s lives
- Make a meaningful impact in your local community every single day.
Ready to lead with purpose?
Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
For an informal chat about this role please contact Simon Mitchell, Regional Retail Manager: simon.mitchell@birminghamhospice.org.uk.
For more information, please read the job description
A renewed sense of purpose working for Birmingham Hospice
SARAH Haywood gained a renewed sense of meaning when she started working for Birmingham Hospice after spending many years in commercial retail. She has been managing the shop on Heeley Road since April 2024 and enjoys the sense of purpose it provides.
She said: “I have always liked retail, but you are making money for the big shops, so for me there wasn’t anything behind it. When you are raising funds for the hospice there is a meaning, which drives me personally.”
One of her biggest challenges is ensuring the countless items donated, and the stockroom where they are stored, are kept organised and safe for staff and volunteers.
“I like working with stock, that’s what I enjoy the most,” commented Sarah.
“I like to see what items come in and try to find a fair price when they are put on display in the shop. It’s lovely to hear customers say, ‘that’s just what I was looking for’ or ‘I’ve been looking for one of these for ages.’”
Equality, Diversity and Inclusion
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Kindness
Togetherness
Positivity
Openness
Respect
Innovation