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Retail Development Manager

Help us grow our shops. Support our communities. Change lives.

Closing Date:  21st  May 2026

Interview Dates: 1st June 2026 and 2nd June 2026

Location:   Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington
Hours:  37.5 hours per week
Salary: Corporate Band G £27,052 – £31,554 per annum
DBS Requirement: Basic

At Birmingham Hospice, our retail shops do more than raise vital income – they bring our communities together and help us provide compassionate care to people living with life‑limiting illness.

We’re looking for a Retail Development Manager to play a key role in our retail growth journey, supporting new shop openings, retail events and existing teams to thrive.

About the role

Working closely with the Senior Retail Management Team, you’ll:

  • Lead the operational delivery of new shop and pop‑up shop openings
  • Recruit, induct and support shop staff and volunteers so they feel confident and valued
  • Plan and deliver engaging retail and community events
  • Provide hands‑on operational support to shops when needed
  • Build strong relationships across retail, fundraising and community teams
  • Use insight and data to drive improvement and maximise impact

This is a practical, people‑centred role where you’ll often be “on the ground”, leading by example and living our values every day.

About you

You’ll bring:

  • Significant experience in retail management, ideally across multiple sites
  • Proven experience opening and launching new retail locations
  • A collaborative, supportive leadership style
  • Strong organisational skills and the ability to juggle priorities
  • A passion for community engagement and purpose‑driven retail
  • A full UK driving licence and ability to travel across Birmingham
  • Experience in charity retail or event delivery is welcomed but not essential.

Why join us?

  • Make a real difference through work with purpose
  • Be part of a supportive, values‑led organisation
  • Help shape the future of hospice retail in Birmingham
  • Access to learning, development and flexible working
  • Flexible and inclusive ways of working
  • Competitive salary, generous holiday entitlement
  • Wellbeing programmes, Reward Gateway retail discounts & financial tools

For further information or an informal chat, please email: john.ridd@birminghamhospice.org.uk

For more information, please read the  job description

"The team and colleagues are all very supportive and we really see the difference we can make."

SallySally, People Team Manager at Birmingham Hospice, has worked here for seven years.

“I love my job as it’s very varied – one day I can be meeting our new starters at our induction day, another day I can be supporting a wellbeing event and then on another day I can be testing our HR and Payroll system as part of an upgrade. There are lots of opportunities to get involved.

“The team and colleagues are all very supportive and we really see the difference we can make in the People Team to our colleagues, volunteers and the patients we support.”

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.

Kindness
Togetherness
Positivity
Openness
Respect
Innovation