RELIEF ASSISTANT SHOP MANAGER (RASM)
DORRIDGE
Hours: 30 per week
Closing Date: 17 March 2026
Salary: £19,100 (£23,875 full time equivalent)
DBS Check: Basic
Part-Time Relief Assistant Shop Manager (RASM) – Dorridge
Join Our Award-Winning Charity Retail Team And Make a Real Difference Every Day!
RELIEF ASSISTANT SHOP MANAGER (RASM)
DORRIDGE
Hours: 30 per week
Closing Date: 17 March 2026
Salary: £19,100 (£23,875 full time equivalent)
Join Our Award-Winning Charity Retail Team And Make a Real Difference Every Day!
Looking for a role that’s more than “just a job”?
At Birmingham Hospice, every item you sort, every customer you greet, and every hour you work helps fund specialist care for local families when they need it most.
As the UK Charity Shop of the Year 2024/25, our shops are vibrant, welcoming spaces full of purpose – and you could be at the heart of them.
We’re searching for a Relief Assistant Shop Manager to support our friendly retail teams, primarily at our Dorridge shop and occasionally across Birmingham when needed. If you’re positive, organised, and enjoy working with people, this could be your perfect next step.
Why You’ll Love Working With Us
Our charity shops aren’t like ordinary retail – they’re lively community spaces powered by kindness, connection, and creativity. When you join our team, you become part of something truly meaningful.
You’ll enjoy:
- A supportive, friendly retail family who value what you bring
- Opportunities to grow your skills and confidence
- A generous benefits package, including enhanced annual leave and retail discounts
- The feel‑good factor of knowing your work directly supports local hospice care
Why Join Us?
At Birmingham Hospice, our charity shops are more than just retail spaces — they’re community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most.
As a Relief Assistant Shop Manager, you’ll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether you’re covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.
What You’ll Be Doing:
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly
- Welcoming, leading and motivating volunteers
- Helping maximise sales and donations so our shops thrive and meet our targets
- Sorting, pricing and displaying pre-loved treasures
- Delivering outstanding customer service to every donor and shopper
No previous charity shop experience? No problem — we’ll provide all the training you need. What matters most is your enthusiasm, reliability, and desire to make a difference.
What You’ll Gain:
- Generous benefits package including enhanced annual leave and retail discount schemes
- The chance to develop new skills and grow your confidence
- The satisfaction of knowing your work directly supports local families
- A supportive, friendly team that values your contribution
Ready to Join a Team That Truly Matters?
For an informal chat about the role, contact:
Cath D’eath, Regional Retail Manager – cath.d-eath@birminghamhospice.org.uk
Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
To learn more about the role, please read the job description
"I am so glad to be here."
Karen Toon swapped the heat of a school kitchen for the friendly surroundings of our new Balsall Common shop when she started as an assistant manager and is loving the opportunity to meet and help customers.
She had previously worked in an office before spending 12 years in a school kitchen but wanted a fresh challenge once her children had got older.
“My children are getting older so don’t need me around as much and I saw the advert for the role and thought ‘I’m really interested in that’. I learned more about the hospice and decided to apply, and I am so glad to be here,” said Karen.
She’s relishing the chance to meet customers and work with volunteers.
Karen added: “I realised I enjoyed meeting and speaking with people. When you are working in a kitchen you are cut off from everyone, apart from your own team. I enjoy meeting and chatting with people, and it cheers me up every day.”
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Kindness
Togetherness
Positivity
Openness
Respect
Innovation