Closing Date: 16 October 2025
Hourly Rate: £13.68 per hour (including 12.07% holiday pay)
Bank Relief Assistant Shop Managers (RASMs) – Harborne and Solihull
Join Our Award-Winning Charity Retail Team at Birmingham Hospice!
Are you a motivated, organised individual looking for a meaningful new challenge?
Do you want to be part of something truly special — where every shift helps make a real difference? We’re proud to be UK Charity Shop of the Year 2024/25, and we’re looking for Bank Relief Assistant Shop Managers (RASMs) to join our dynamic retail team. Our shops play a vital role in raising funds to support compassionate end-of-life care for patients and families across Birmingham and Solihull.
Why Join Us?
At Birmingham Hospice, our charity shops are more than just retail spaces — they’re community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most.
As a Relief Assistant Shop Manager, you’ll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether you’re covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.
What You’ll Be Doing:
- Supporting and stepping in for Shop Managers to keep daily operations running smoothly
- Leading and motivating volunteers to create a welcoming, high-performing shop environment
- Maximising sales and donations to meet income targets
- Helping with sorting, pricing, and displaying donated goods to showcase their value
- Delivering outstanding customer service to every donor and shopper
We’ll provide all the training you need — what matters most is your enthusiasm, reliability, and drive to make a difference.
What You’ll Gain:
- Flexible working across a variety of shop locations
- The chance to develop new skills and grow your confidence
- The satisfaction of knowing your work directly supports local families
- A supportive, friendly team that values your contribution
Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
For an informal chat about this role please contact email John Ridd, Regional Retail Manager at:
john.ridd@birminghamhospice.org.uk
To learn more about the job role please read the job description
"I am so glad to be here."
Karen Toon swapped the heat of a school kitchen for the friendly surroundings of our new Balsall Common shop when she started as an assistant manager and is loving the opportunity to meet and help customers.
She had previously worked in an office before spending 12 years in a school kitchen but wanted a fresh challenge once her children had got older.
“My children are getting older so don’t need me around as much and I saw the advert for the role and thought ‘I’m really interested in that’. I learned more about the hospice and decided to apply, and I am so glad to be here,” said Karen.
She’s relishing the chance to meet customers and work with volunteers.
Karen added: “I realised I enjoyed meeting and speaking with people. When you are working in a kitchen you are cut off from everyone, apart from your own team. I enjoy meeting and chatting with people, and it cheers me up every day.”
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Kindness
Togetherness
Positivity
Openness
Respect
Innovation