We know that the coronavirus (Covid-19) pandemic is likely to cause a lot of worry, stress and uncertainty for you. Please know that during this difficult time, your health and wellbeing remains our top priority and we’re doing all we can to support you.

We know that a lot of you have been required to self-isolate during this time, or that you normally rely on others who can’t come to your home. So things like the food shop, collecting medication or looking after your mental health may be a big concern at this moment.

Thankfully, there are community groups, national charities and online resources which could help you during this time. This includes local groups who can deliver food and medication to your home, as well as support lines who can help with your mental wellbeing.


How do I keep safe during the Covid-19 pandemic?

If you are self-isolating, or just generally staying at home to keep safe, here are some things to think about if you need support during this time.

Contact trusted groups and loved ones first

Wherever you can, try to use existing and trusted community groups first. You could also try approaching family members, friends or neighbours who you trust and know well.

Never give your bank card and PIN number to someone so they can do your shopping

If someone is shopping on your behalf, do not give them your bank card and/or PIN number. Instead, kindly ask them to do your shopping first and to provide you with a receipt. Only then do we recommend doing a bank transfer or paying in cash. You may find that some volunteers will not make purchases larger than £30 for a household in isolation – please know that this is quite normal and it’s just to help protect volunteers and yourself.

Be aware of scams

Sadly, even during this time, there are a number of scams happening. Therefore, please be mindful of clicking on links in emails or text/whatsapp messages. Don’t pay for items online from companies you have not researched, and don’t give money or share your bank details to anyone. For more information, visit: www.friendsagainstscams.com

Not sure? Don’t answer the door

If you’re not sure about an offer of help, ask the person to leave details and talk to someone you trust about it first.

If you need to report any concerns to adult social care, please call 0121 303 1234 or visit www.bsab.org.uk. If you think you are in immediate danger, call 999.


Help from the government

The government is offering essential support to people who have a medical condition and could be extremely vulnerable to coronavirus. To find out who is considered vulnerable, please take a read here.

Support includes receiving boxes that contain essential supplies and household items, such as pasta and tinned goods.

Register your details, here: https://www.gov.uk/coronavirus-extremely-vulnerable


I need support with my food shopping and/or medication collection

The Birmingham Active Wellbeing Society is working with lots of different volunteer and community groups to coordinate food deliveries, medication deliveries and befriending services.

Should you need help with any of the above, please contact them first and they will be able to support you. You can:

Please note, this service is for Birmingham residents only. If you live in Sandwell, please call the Council’s emergency helpline on 0121 569 2266.

If you live in Solihull and require help, you can call the Solihull Community Advice Hub on 0121 709 7590. Older people can call Age UK Solihull on 0121 704 7840.


I just want someone to talk to

Our Support at Home team are here for you. Our friendly volunteers are able to talk to you over the phone, offering a listening ear and friendly companionship during this difficult time.

If this sounds like a service you need, please get in touch. You can:


I want spiritual support 

You are not alone in this unprecedented and turbulent time. Whether you are religious or not, you can access our services for spiritual and pastoral support.  We are available to offer confidential and non-judgmental support to patients, relatives, and staff over the phone.

Please call our administrators Pauline or Alison to arrange for telephone support with one of our Spiritual Care Volunteers.

Alison Deere 07966 165394

Pauline Knee 07966 185800


I need support with my mental health

Name/Organisation Area Contact details
Samaritans Nationwide 116 123
Rethink Mental Illness Nationwide 03005000927 / advice@rethink.org / web chat also available
Shout (text support) Nationwide Text SHOUT to 85258
Hopeline (support for under 35-year-olds) Nationwide 08000684141 / 07786209697
Calm (Campaign Against Living Miserably) Nationwide 800585858
Birmingham Mind Birmingham 0121 262 3555 / help@birminghammind.org


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