Reports To: Hasun Tayyub, Support at Home Service Lead

Location: Birmingham St Mary’s Hospice

Department Manager: Vicky Ross Head of Family and Carer Support Team (FaCST)

Hours:  Flexible 

Making a Difference

To provide regular telephone support to patients who are referred into the Support at Home service.

The support provided by a Support at Home Telephone Befriending Volunteer will mean a great deal to patients who just want someone to talk to. As a volunteer you will make a huge difference to the individuals you support.

Key Duties 


You will…

  • Support socially isolated patients by providing regular telephone contact
  • Contact services and organisations for information and advice where appropriate.
  • Keep Service Lead updated after each telephone contact
  • Ensure any issues or concerns are communicated to the Service Lead


Will the role suit me? YES, if you are…

  • Someone with good listening and communication skills.
  • Able to understand the effects of a patient’s illness and how it impacts on them and their families/carers.
  • Able to work in a positive and professional manner

What can Birmingham St Mary’s Hospice offer me as a volunteer?

  • Membership of a friendly, professional, multi-disciplinary team.  
  • Full training and ongoing development within the volunteer role.
  • A chance to use your skills and experience to support others in need. 

For more information, please contact:

Hasun Tayyub – Support at Home Service Lead

07966165378 - 0121 752 8756

Birmingham St Mary’s Hospice, 176 Raddlebarn Road, Selly Park, Birmingham, B29 7DA

You can also download the Role Description, Volunteer Enrolment Form and Equalities Monitoring Form, by clicking on the links below:

Support at Home Telephone Role Description

Volunteer Enrolment Form

Equality and Diversity Monitoring Form

Completed forms should be emailed to: [email protected] or posted to: HR Department, Birmingham St Mary’s Hospice, 176 Raddlebarn Road, Selly Park, Birmingham, B29 7DA

Registered charity no 503456

The Hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.