Location: Selly Oak, Bournville, Dorridge, Wychall, Highgate, Bartley Green, Sheldon, Kings Heath, Harborne, Cotteridge, West Heath, Quinton, Kings Norton, Weoley Castle, Yew Tree & Solihull.  (Northfield opening soon).

Hours: Morning & Afternoon shifts available

The Retail Volunteer Team Leader supports the shop management team to maximise shop income by taking a lead role in the day to day supervision of the shop. The Retail Team Leader assumes responsibility for the shop and team in the shop management absence.

Duties would include:

  • Take responsibility for the shop in the absence of the shop management.
  • Maximise shop income by following the Retail Handbook guidelines, ensuring accurate till operations, leading by example by actively promoting Gift Aid, providing an excellent customer and donor experience & working to maintain a high standard of shop presentation
  • Ensure a safe environment for the shop team and customers.
  • Ensure the volunteer team follow the Retail handbook guidelines.
  • Support the training of new volunteers, in all areas of their role
  • Be knowledgeable about the services the Hospice provides, fundraising activities and positively promote them.

Download a Volunteer_Enrolment_Form

Volunteer Retail Team Leader Role Description

For more information please contact the Recruitment Team on 0121 752 8744.

Take your completed enrolment form to us by post to a shop and hand it to the Manager.  Alternatively, you can post it to us at: HR Department, Birmingham St Mary's Hospice, 176 Raddlebarn Road, Birmingham, B29 7DA, or email it to: [email protected]