Day Hospice and Ward Clerk Volunteer Roles Day Hospice Reception and Ward Clerk volunteer roles Flexible 4hr shifts Two very exciting opportunities have arisen to become volunteers for the hospice. Both roles would suit anyone looking to further a career or gain experience within an admin role in the future. You will be the face of the hospice and be an integral part of two very new services the hospice is providing. Day Hospice Reception volunteers – Mon-Fri You will be the first point of contact into the hospice meeting and greeting visitors and staff to the hospice, providing support for all teams such as fundraising, marketing, sending out leaflets, dealing with post and ensuring our room booking service runs smoothly. You will need to be: customer focused with a professional telephone manner, IT skills with working knowledge of Microsoft office, excel and email, good organisational skills adaptable/flexible approach to work, good interpersonal skills, excellent communication skills, ability to deal sensitively and appropriately with service users. Ward Clerk Volunteers Mon-Sun You will form part of a newly established team of ward clerks, meeting and receiving patients, relatives, carers and clinical staff into the In Patient Unit. Being the first point of contact into the hospice You will need: Good interpersonal skills, Adaptable/flexible approach, Excellent telephone and communication skills, ability to deal sensitively and appropriately with service users, able to work in team environment, enthusiastic, friendly but sensitive manner Be able to carry out admin tasks in a clinical area. If you would like to know more about this new volunteering opportunity, please contact Wendy Clark, Clinical Administration Lead on 0121 752 8792. You can download the role description, enrolment form and equalities monitoring form by clicking on the links below: Ward Clerk Volunteer Role Description Day Hospice Volunteer Role Description Volunteer Enrolment Form Equality and Diversity Monitoring Form Please note the enrolment form must be completed. Completed forms should be returned to: [email protected] Registered charity no 503456 The Hospice is committed to developing a diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.