Finance Processing

• Accurate maintenance of information systems relating to donors, contacts, activities and events, including gift aid recording.
• To assist with the opening of post, and sorting and coding donations received in accordance with charity procedures.
• To ensure that donations are consistently coded and recorded on Donorflex, in accordance with the charity’s data policy.
• To ensure all supporter information and acknowledgment correspondence is accurate and produced within the team’s established SLA.
• To assist in the preparation of all cash for banking
• Participation in and contribution to the routine activities of the finance and fundraising departments and supporting with the administration of high volume fundraising activities and campaigns.
• Responsibility for collecting box management, using the database for counting and recording income, and liaising with other departments involved in issuing and collecting back in boxes.
• Check the Just Giving website for new pages and then create, code and prompt relevant team members

Database and Supporter records

• Maintain the quality, accuracy and correctness of the Donorflex database by entering new and updated supporter records.
• Import new donor details to Donorflex from the website
• Update Donorflex with any return to sender post and email unsubscribes
• Review data for deficiencies or errors, correcting any incompatibilities and checking output
• Monitor external fundraising supporter sites and ensure all data is recorded accurately and acknowledgements have been processed
• Update all mailing preferences in line with GDPR
• Ensure the Donorflex database supports all fundraising activities gaining an in depth understanding of all specialist modules, events and campaigns.
• Co-ordinate purchase order and invoicing processes on FocalPoint
• Co-ordinate the department’s stationery requirements, place orders and keep a record of stock levels
• Maintain the department’s register of materials, merchandise and gifts in kind to ensure effective distribution of equipment and prizes and correct financial information.
• Manage the Fundraise@ email inbox and forward emails to relevant team members or respond directly when necessary, ensuring all communication notes are added to Donorflex
• Ensure all work is compliant with the charity’s Information Governance policy and procedures

Supporter Service

• Prioritise incoming calls and distribute to the relevant staff member and/or follow the Supporter Journey process.
• Be the first point of contact for supporters accessing the Income Generation Department via the telephone, web, or email.
• Following due process, manage any donations that are bought on site to either hospice building and handle any associated queries.

Brand development and reputation

• Ensure adherence to and promote our brand and reputation.
• Monitor potential opportunities and threats and ensure internal and relevant external audiences are aware of both.

. Expectations

• Work flexible hours including evenings and weekends when required.
• Ability to travel to external meetings.
• Ability to work across both hospice sites.
• Undertake any other duties as may be required by the Supporter Experience and Finance Processing Manager or the Head of Fundraising Partnerships and Supporter Experience.