Closing date: 15 December 2024
Interview date: To be confirmed.
Location: Hobs Moat Shop
Hours: Full time (37.5 hours per week)
Duration: Permanent
Salary: Retail Band 3, £22,623 – £24,471, per year
DBS: No DBS clearance required
Shop Manager – Hobs Moat
Join our team
Our charity shops raise vital funds for Birmingham Hospice. The generosity of doners and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis.
We are looking for a Shop Manager to join our Retail Team, at our new Hobs Moat Shop.
As Shop Manager you will help and support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers, ensuring that sales and targets are achieved and surpassed. You will also motivate your team to deliver fantastic customer service, meet performance targets and work continually to improve the work of the Hospice.
The role will involve ensuring that stock is displayed well and is sorted correctly, ensuring the shop and stockroom is always kept clean and tidy. You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.
You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.
If this sounds like the role for you, then we’d love to receive your application.
For an informal chat, please contact Cath D’Eath; cath.d-eath@birminghamhospice.org.uk or call, 07970 039 652.
Requirements:
• You will have significant retail experience, preferably within the charity sector.
• You will be able to demonstrate a commitment and passion for delivering and driving outstanding customer service.
• You must be an effective communicator and have strong organisational skills as well as having experience of working with sales targets.
To view the full job description for this role and to apply for this vacancy please use the above QR Code, or alternatively visit our vacancies website using the address below:
SARAH Haywood gained a renewed sense of meaning when she started working for Birmingham Hospice after spending many years in commercial retail. She has been managing the shop on Heeley Road since April 2024 and enjoys the sense of purpose it provides.
She said: “I have always liked retail, but you are making money for the big shops, so for me there wasn’t anything behind it. When you are raising funds for the hospice there is a meaning, which drives me personally.”
One of her biggest challenges is ensuring the countless items donated, and the stockroom where they are stored, are kept organised and safe for staff and volunteers.
“I like working with stock, that’s what I enjoy the most,” commented Sarah.
“I like to see what items come in and try to find a fair price when they are put on display in the shop. It’s lovely to hear customers say, ‘that’s just what I was looking for’ or ‘I’ve been looking for one of these for ages.’”
The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.