Our charity shops raise vital funds for Birmingham Hospice.  The generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis.

We are looking for a Shop Manager to join our Retail Team, at our Brownhills shop. 

As Shop Manager you will help and support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers, ensuring that sales and targets are achieved and surpassed; motivate your team to deliver fantastic customer service, meeting performance targets and working continually to improve the work of the hospice.

The role will involve ensuring that stock is displayed well and is sorted correctly, ensuring the shop and stockroom is always kept clean and tidy.  You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

If this sounds like the role for you, then we’d love to receive your application.

For an informal chat, please contact Cath D’Eath, cath.d-eathj@birminghamhospice.org.uk or call, 07970 039 652.

Requirements

• You will have significant retail experience, preferably within the charity sector
• You will be able to demonstrate a commitment and passion for delivering and driving outstanding customer service.
• You must be an effective communicator and have strong organisational skills as well as having experience of working with sales targets.

Key benefits

• We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
• Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
• For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
• A supportive work environment, with a focus on your mental health and wellbeing.
• Free emotional, health and financial support.