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Shop Manager – Balsall Common

Join our team

Shop Manager – Balsall Common

Closing Date: 6 November 2023
Interview Date: To be confirmed
Hours: 37.5 hours per week
Duration: Permanent
Salary: Retail Band 3, £22,085 – £24,471 per year

Our charity shops across the West Midlands raise vital funds for Birmingham Hospice.

The generosity of donors and shoppers plays a crucial role in helping us to provide care for local people living with a terminal diagnosis and for their families.

We are currently looking for a Shop Manager to join our Retail Team at our brand new Balsall Common shop opening in 2024.

The role is a full-time position and the successful candidate will be required to work five days out of the six shop trading days per week.

As Shop Manager you will help and support the Retail Area Manager by developing, leading and motivating your team of colleagues and volunteers, ensuring that sales and targets are achieved and surpassed; motivating your team to deliver fantastic customer service, meeting performance targets and working continually to support the hospice.

The role will involve ensuring that stock is displayed well and sorted correctly, as well as ensuring the shop and stockroom is always kept clean and tidy.

You will actively encourage donations and saleable goods and make sure all goods are appropriately sized and priced.

You will lead a team, manage their development and training and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

For an informal chat, please contact Cath D’Eath;


The ideal candidate will possess significant retail experience, preferably within the charity sector, and will be able to demonstrate a commitment and passion for delivering and driving outstanding customer service.

You must be an effective communicator and have strong organisational skills, as well as having experience of working with sales targets.

Apply now

To apply for this role, please click here and submit your application via our online portal.


“No day is the same here, every day is an adventure for sure.”

Billy works at our Selly Oak shop on Heeley Road and says it’s great to be located so close to the hospice on Raddlebarn Road.

He said: “No day is the same here, every day is an adventure for sure.

“It’s really nice to be able to go home and think to yourself, the time I’ve given up today has gone towards helping someone at the hospice.”

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Colleague benefits
  • Free tea, coffee and toast.
  • We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
  • Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
  • A supportive work environment, with a focus on your mental health and wellbeing.
  • Free emotional, health and financial support.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.