Birmingham Hospice is the leading provider of adult palliative care in the region. Our charity shops raise vital funds for the hospice, and the generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.

Birmingham Hospice is looking for a RASM (Relief Assistant Shop Manager) to join its Retail Team to assist the shop manager and to cover absence and holidays.

• Are you a highly motivated and organised individual looking for a new challenge?
• Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?
• Retail experience is not essential as training can be given; we just require the drive and determination to do a good job.

As a RASM, you will:

• Own the daily operations in the absence of the Shop Manager.
• Achieve income targets by maximising sales and donations.
• Provide the highest level of customer service to donors and customers.
• Lead by example to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines.
• To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shop’s KPI requirements.
• Understand and lead by example to develop a positive team spirit and actively promote the work of the hospice.

If this sounds like the role for you then we’d love to receive your application.

For an informal chat, please email; John.Ridd@birminghamhospice.org.uk

This post will be predominately based at our South Birmingham shops (Northfield, Cotteridge and Weoley Castle), however; there may be times where work across other shops is expected.

Requirements

• You must have a good standard of education.
• No retail experience is required as we can train you; we just require the drive and determination to do a good job.

Key benefits

• Free onsite parking.
• Free tea, coffee and toast.
• We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
• Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
• For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
• A supportive work environment, with a focus on your mental health and wellbeing.
• Free emotional, health and financial support.