Birmingham Hospice is the leading provider of adult palliative care in the region. Our charity shops raise vital funds for the hospice, and the generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.

Are you a highly motivated and organised individual looking for a new challenge?  Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

We are looking for a Relief Assistant Shop Manager (RASM) to join our Retail Team to provide assistance and cover to our Yardley shop.

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays.

Specifically, you will:

• Own the daily operations in the absence of the Shop Manager
• Achieve income targets by maximising sales and donations
• Provide the highest level of customer service to donors and customers
• Lead by example and support to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines
• To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops’ KPI requirements
• Understand and lead by example to develop a positive team spirit and actively promote the work of the hospice
• Use social media to promote the shop.

For further information or an informal chat, please email cath.d-eath@birminghamhospice.org.uk

Requirements

• You must have a good standard of education.
• No retail experience is required as we can train you; we just require the drive and determination to do a good job.

Key benefits

• Free onsite parking.
• Free tea, coffee and toast.
• We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
• Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
• For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
• A supportive work environment, with a focus on your mental health and wellbeing.
• Free emotional, health and financial support.