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Relief Assistant Shop Manager (RASM) – South Birmingham Shops

Join our team

Relief Assistant Shop Manager (South Shops)

Closing Date: 14 April 2024
Interview Date:  To be confirmed
Location: Northfield, Cotteridge & Kings Norton Shops
Hours:  22.5 hours per week
Duration: Permanent
Salary: Retail Band 2, £21,517 per year
(Actual salary £12,910 per year, based on 22.25 hours)
DBS Clearance Required:  None

shop worker on till

Birmingham Hospice is the leading provider of adult palliative care in the region.  Our charity shops raise vital funds for the hospice, and the generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and their families.

Are you a highly motivated and organised individual looking for a new challenge?  Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

We are looking for a 22.5 hours per week Relief Assistant Shop Manager (RASM) to join our Retail Team to provide assistance and cover to our shops in the south of the city including Northfield, Cotteridge and Kings Norton.

As a RASM you will be assisting the shop managers to run the shops and covering their days off and holidays.

Specifically, you will:

  • Own the daily operations in the absence of the Shop Manager
  • Achieve income targets by maximising sales and donations.
  • Provide the highest level of customer service to donors and customers.
  • Lead by example and support to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines.
  • To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops’ KPI requirements.
  • Understand and lead by example to develop a positive team spirit and actively promote the work of the hospice.
  • Use social media to promote the shop.

If this sounds like the role for you, then we’d love to receive your application.

For further information or an informal chat, please email


  • You must have a good standard of education.
  • No retail experience is required as we can train you; we just require the drive and determination to do a good job.

Key benefits

  • Free onsite parking.
  • Free tea, coffee and toast.
  • We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
  • Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
  • For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
  • A supportive work environment, with a focus on your mental health and wellbeing.
  • Free emotional, health and financial support.
From volunteer to manager

Sue Sloane started out as a volunteer at our Erdington outlet, before stepping up to an Assistant Manager position. She is now Manager of our Wylde Green shop.

Sue says: “I wasn’t thinking about doing this as a long-term career at first, but being able to get out of the house and be with people on a daily basis was good for my mental health, and as I progressed, I realised I loved this job which is why I’m still here.”

“Anyone starting with us gets an introduction to all areas of the shop. It’s a fabulous atmosphere

and it’s great being able to work with such a range of people from 16-year-olds to our volunteer Mabel who’s 83.”

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.