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Relief Assistant Shop Manager (RASM) – Mere Green

Join our team

Closing Date: 30th May 2024

Interview Date: To be confirmed

Locations: Mere Green & North Birmingham Shops

Hours: 22.5 hours per week

Duration: Permanent

Salary: Retail Band 2, £22,369 per year (Actual Salary for 22.5 hours per week, £13,421 per year)

Are you a highly motivated and organised individual looking for a new challenge?  Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

Birmingham Hospice is looking for a Relief Assistant Shop Manager (RASM) to join its Retail Team to provide assistant and cover to our brand-new Mere Green shop and other shops in the north Birmingham area.

As a RASM you will be assisting shop managers to run the shops covering their days off and holidays.

No retail experience is required as we can train you, we just require the drive and determination to do a good job.

As RASM you will:

  • Own the daily operations in the absence of the Shop Manager.
  • Achieve income targets by maximising sales and donations.
  • Provide the highest level of customer service to donors and customers.
  • Lead by example and support to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines.
  • To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements.
  • Understand and lead by example to develop a positive team spirit & actively promote the work of the hospice.
  • Use of social media to promote the shop.

For further information or an informal chat, please email

From volunteer to manager

Sue Sloane started out as a volunteer at our Erdington outlet, before stepping up to an Assistant Manager position. She is now Manager of our Wylde Green shop.

Sue says: “I wasn’t thinking about doing this as a long-term career at first, but being able to get out of the house and be with people on a daily basis was good for my mental health, and as I progressed, I realised I loved this job which is why I’m still here.”

“Anyone starting with us gets an introduction to all areas of the shop. It’s a fabulous atmosphere

and it’s great being able to work with such a range of people from 16-year-olds to our volunteer Mabel who’s 83.”

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.