Are you a highly motivated and organised individual looking for a new challenge?

Do you want to join an innovative and trail blazing charity retailer who has been awarded UK charity shop of the year for 2024/25 and help make a difference by raising income to help fund care for our patients and families?

Birmingham Hospice is looking for a Relief Assistant Shop Manager (RASM) to join its Retail Team to provide assistance and area cover in our Bearwood and local area shops.

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays.

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

As RASM you will:

• Own the daily operations in the absence of the Shop Manager.
• Achieve income targets by maximising sales and donations.
• Provide the highest level of customer service to donors and customers.
• Lead by example and support to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines.
• To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements.
• Understand and lead by example to develop a positive team spirit & actively promote the work of the hospice.
• Use of social media to promote the shop.

In return, we offer the opportunity to be part of an amazing growing charity retail team, generous holiday entitlement, wellbeing programmes, comprehensive training and the opportunity to develop your career in retail management.

If this sounds like the role for you, then we’d love to receive your application.

For an informal chat about this role please contact John Ridd, Regional Retail Manager: john.ridd@birminghamhospice.org.uk, or call 07966 164 813