Birmingham Hospice is looking for a Relief Assistant Shop Manager (RASM) to join its Retail Team to provide assistance and area cover in our Hobs Moat, Solihull and local area shops.
Are you a highly motivated and organised individual looking for a new challenge? Do you want to join an innovative and trail blazing charity retailer who has been awarded UK charity shop of the year for 2024/25 and help make a difference by raising income to help fund care for our patients and families?
As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays.
No retail experience is required as we can train you; we just require the drive and determination to do a good job.
As RASM you will:
- Own the daily operations in the absence of the Shop Manager
- Achieve income targets by maximising sales & donations
- Provide the highest level of customer service to donors and customers
- Lead by example and support to be able to accept, sort, price, steam & display goods for sale to maximise income within agreed guidelines
- To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements
- Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice
- Use of social media to promote the shop
