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Relief Assistant Shop Manager (RASM) – Balsall Common

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Relief Assistant Shop Manager (RASM) – Balsall Common

Closing date: 15 November 2023
Interview date: To be confirmed
Location: Balsall Common
Hours: 22.5 hours per week
Duration: Permanent 
Salary: Retail Band 2, £21,517 per year (Actual salary for 22.5 hours per week, £12,910 per year)

Birmingham Hospice is the leading provider of adult palliative care in the region. Our charity shops raise vital funds for Birmingham Hospice. The generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.

Birmingham Hospice is looking for a Relief Assistant Shop Manager (RASM) to join its Retail Team in our brand new Balsall Common shop.

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays.

Are you a highly motivated and organised individual looking for a new challenge?

Do you want to work for a local charity and make a difference by raising income to help fund care for our patients and families?

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

 As RASM you will:

  • Own the daily operations in the absence of the Shop Manager.
  • Achieve income targets by maximising sales and donations.
  • Provide the highest level of customer service to donors and customers.
  • Lead by example and support to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines.
  • Effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements.
  • Understand and lead by example to develop a positive team spirit and actively promote the work of the hospice.
  • Use social media to promote the shop.

If this sounds like the role for you then we’d love to receive your application.

For further information or an informal chat, please email


Candidates should have a good standard of education, and be able to provide excellent customer service.

Key benefits

  • Free onsite parking.
  • Free tea, coffee and toast.
  • We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
  • Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
  • For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
  • A supportive work environment, with a focus on your mental health and wellbeing.
  • Free emotional, health and financial support.
"I don’t think of what I do as a job; I consider it a privilege to be here."

Kate Miley, a Healthcare Assistant, has first-hand experience of the care and support the hospice provides after it helped her family through some of the most difficult times of their lives.

Her husband Kevin was cared for by the hospice when he was diagnosed with stomach cancer two years ago, during the Covid pandemic. He died after a short illness.

The couple had been together for 28 years and have three children. As a devoted family man, Kevin was determined to be cared for at home as much as possible, which he was able to do with the support of the hospice.

She said: “I want to be able to use my experience to support patients and families here. Having been through it, I feel I’ve got a better understanding of what people are going through and the kind of crisis situation you feel you’re in a lot of the time.

Read Kate’s story

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.