Birmingham Hospice is the leading provider of adult palliative care in the region. We care for people in their own homes, in the community,  at our Living Well Centres and in our Inpatient Units. 

We are seeking an ICT Field Services Engineer to provide first, second, and third-line support services to our people and maintain and improve our infrastructure. The successful candidate will play a key role in delivering the hospice’s end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

In this new and exciting role, you will be required to:

• Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements
• Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures, ensuring all documental is completed and all complexities are resolved
• Provide day-today support and have responsibility for the maintenance and upkeep of our hospice and retail shop infrastructure

We’d love to receive your application if this sounds like your role.  Informal enquiries are encouraged and can be made to Leon Claraway, leon.claraway@birminghamhospice.org.uk

Requirements

• You will hold a degree in a computing relating subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.
• You will have experience in 1st, 2nd, and 3rd line support, and be a competent and self-sufficient problem solver.
• You will be competent with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and be able to administer all Office 365 and 365 admin packages, including Intune.
• You will be able to manage multiple priorities and apply project management skills
• You will be highly skilled in Cisco routing and networking and have knowledge of hardware vendor’s equipment such as TP-link, Draytek and Sophos
• You have experience in networking, copper and fibre cabling and be experienced in deploying networking hardware.
• You will be an excellent communicator and be able to build effective relationships at all levels within the organisation.
• You will be a car owner/driver and have a full UK driving licence.

Key benefits

• Free onsite parking.
• Free tea, coffee and toast.
• We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
• Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
• For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
• A supportive work environment, with a focus on your mental health and wellbeing.
• Free emotional, health and financial support.