Closing date: 20th January 2025
Interview date: To be confirmed
Location: Reloved Brum charity shop, Harborne, Birmingham
Hours: Full-time
Duration: Permanent
Salary: Retail Band 3, £22,938
Deputy Shop Manager – Reloved Brum Charity Shop – Harborne
Join our team
Are you a confident retail manager looking for a new challenge? Do you want to join an innovative and trail blazing charity retailer who has been awarded UK charity shop of the year for 2024/25?
Our flagship superstore in Harborne, Reloved Brum, is seeking to appoint a Deputy Superstore Manager, who will support the Retail Area Manager and Superstore Manager through management of day-to-day operations.
We are looking for an enthusiastic, creative individual with bags of personality who puts customers at the heart of their decision making.
About the role
Our charity shops raise vital funds for Birmingham Hospice. The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.
In this new, exciting role, you will be responsible for a range of key activities, such as visual merchandising, stock rotation, volunteer support and health and safety.
An excellent communicator and self-starter, you will supervise and coach our people. You will drive and maximise sales to meet and exceed targets and ensure the shop is always up to brand standards. Additionally, you will be responsible for opening and closing procedures, as well as till operation, making sure that all monies are recorded, secure and banked.
You will always ensure that our customers receive the highest possible standards of customer service, actively seeking to drive customer engagement, seeking feedback to improve the services offered and supporting our activities to promote and grow the business.
If this is you and this sounds like the role for you, then we’d love to receive your application. Come and join us in our charity shop like no other!
Informal enquiries are encouraged, and can be made to Cath D’Eath, Retail Area Manager: cath.d’eath@birminghamhospice.org.uk or, call: 07970 039 652
Key Benefits:
- We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
- Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
- For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
- A supportive work environment, with a focus on your mental health and wellbeing.
- Free emotional, health and financial support.
“This opportunity came up and I couldn’t let it pass me by."
General Manager Ed Blackwell came to our Harborne store after an extensive career in retail, starting out with Beatties department store before moving into the charity sector with PDSA and Cats Protection, and then working as an area manager for another hospice charity.
He said he was attracted by our exciting plans for the Harborne store, including a community space and café, DJ sets, graffiti wall, and an in-house upcycling and alteration service.
He said: “This opportunity came up and I couldn’t let it pass me by. I was working as an area manager and did miss the daily interaction with people that you get in a store. This was the best of both worlds, being right in the middle of things but still managing a large team.
“The level of community involvement is definitely over and above what you’d normally get from a charity shop, and it’s so important that we complement the high street and involve as many people from different backgrounds as possible, which is something I’m very passionate about.”
Equality, Diversity and Inclusion
The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Kindness
Togetherness
Positivity
Openness
Respect
Innovation