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Bank Relief Assistant Shop Managers (RASMs)

Join our team

Location: We are seeking people to work at various shops across North and South Birmingham
Bank workers refer to a pool, or “bank” of people who may be called upon by the Hospice when we need to cover shifts, holidays, or just need extra staff as and when.  Our Bank staff undertake temporary assignments/shifts on an ad-hoc and mutually agreed basis to ensure that all areas of the Hospice can continue to deliver its services.
Salary: £12.83 per hour, made of an hourly rate of £11.45 and holiday pay (at 12.07%) of £1.38

Birmingham Hospice is the leading provider of adult palliative care in the region. Our charity shops raise vital funds for the hospice, and the generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.

Are you a highly motivated and organised individual looking for a new challenge?  Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

We are looking for Bank Relief Assistant Shop Managers (RASMs) to join our Retail Team to provide assistance and cover to our shops across North and South Birmingham.

As a Bank RASM you will be assisting the shop managers to run the shops and cover their days off and holidays.

Specifically, you will:

  • Own the daily operations in the absence of the Shop Manager
  • Achieve income targets by maximising sales and donations.
  • Provide the highest level of customer service to donors and customers.
  • Lead by example and support to be able to accept, sort, price, steam and display goods for sale to maximise income within agreed guidelines.
  • To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops’ KPI requirements.
  • Understand and lead by example to develop a positive team spirit and actively promote the work of the hospice.
  • Use social media to promote the shop.

For further information or an informal chat, please email John Ridd,


  • You must have a good standard of education.
  • No retail experience is required as we can train you; we just require the drive and determination to do a good job.

Key benefits

  • We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.
  • Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.
  • For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.
  • A supportive work environment, with a focus on your mental health and wellbeing.
  • Free emotional, health and financial support.
“After I saw the care my dad received at the hospice, I knew I wanted to work there.”

Barbara Bennett, a Healthcare Assistant at Birmingham Hospice’s Erdington site, was inspired to join the hospice after seeing the expert palliative care her dad, Frederick, received there.

Having worked in healthcare for 30 years, Barbara decided it was time she went into palliative and end of life care after helping to care for her father when he was diagnosed with heart failure, kidney failure and dementia.

Read Barbara’s story

Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.